Defusing Difficult Patient Communication

Best Practices
By approaching challenging conversations with curiosity, empathy, and thoughtful language, we don’t just defuse tension—we create connection.

By: Savory Turman, PCC, BCC, MSc, COMT, COE

Ophthalmology Management February 2, 2026 Vol 30, Issue Practice Management 2026

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Savory Turman

Bio: Savory Turman writes on ophthalmic practice management and patient communication. In Ophthalmology Management, Turman discusses strategies for ophthalmic technicians to defuse difficult patient conversations through curiosity, empathy, and thoughtful language, emphasizing the role of technicians as medical knowledge interpreters, educators, and mediators in patient care.

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Ophthalmology Management

Defusing Difficult Patient Communication

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