May 11, 2026

Why “We Care” Still Matters

Best Practices

Keeping patients informed, showing empathy, and avoiding a rushed tone rarely adds time to the visit, but it does change how patients feel while they are there. 

By Elizabeth Monroe, COE, CPSS, PHR

February 2, 2026

Defusing Difficult Patient Communication

Best Practices
By approaching challenging conversations with curiosity, empathy, and thoughtful language, we don’t just defuse tension—we create connection.

By Savory Turman, PCC, BCC, MSc, COMT, COE

November 1, 2025

Budgeting as an Operational Strategy 

Best Practices
How to build a budget that connects your big-picture goals to the systems and decisions that follow

By Connie StClair, COE

October 1, 2025

Scheduling For Success

If your practice were a puzzle, the patient schedule would be the corner piece—the one that anchors everything else.

By Connie StClair, COE

July 1, 2025

Leading Across Generations

Best Practices
Communication strategies for an efficient practice

By Christa Shephard, Ally Stemen

June 1, 2025

Work Smarter, Not Harder

Best Practices
Efficiency tips to improve your clinic and reduce burnout

By Elizabeth Monroe, COE, CPSS, PHR

November 1, 2024

Best Practices: Streamlining Surgery Scheduling

Surgery scheduling demands a systematic approach to ensure efficiency and accuracy.

By Laurie Brown, MBA, COMT, COE, CPC, CPMA, LSSYB, Apryl McElheny, MBA, MSN, RN, CASC, CIC

August 30, 2024

Best Practices

Of non-covered services and kickbacks

By Maureen Waddle

July 1, 2024

Best Practices

Top 5 considerations for employee wages

By Elizabeth Monroe, COE, CPSS, PHR

May 1, 2024

BEST PRACTICES

Recruiting basics

By Phyllis Billington, CEP, CPSS

January 1, 2024

Best Practices

Understand your clinical staffing needs

By Elizabeth Monroe, COE, CPSS, PHR

July 1, 2023

Best Practices

5 WAYS TO OPTIMIZE YOUR REVENUE CYCLE MANAGEMENT

By Elizabeth Monroe, COE, CPSS, PHR, Laurie Brown, MBA, COMT, COE, CPC, CPMA, LSSYB

May 1, 2023

Best Practices

8 TIPS FOR CREATING A GREAT CANDIDATE EXPERIENCE

By LAURA BALDWIN, CPC, ELI-MP, RN, BETSY GRATNER

February 1, 2023

Best Practices

13 COMPLIANCE CHALLENGES FOR ASC'S

By DEBRA STINCHCOMB, MBA, BSN, RN, CASC

November 1, 2022

BEST PRACTICES

EIGHT TIPS FOR EFFECTIVE DECISION-MAKING

By Maureen Layne Waddle, MBA, MEGAN WEISS

August 1, 2022

BEST PRACTICES

ASC PHYSICIAN-OWNER ENGAGEMENT CAN IMPACT THE BOTTOM LINE

By VANESSA SINDELL, MSN, RN

May 1, 2022

BEST PRACTICES

CONSIDERING BUYING OR SELLING?

By Elizabeth Monroe, COE, CPSS, PHR, Laurie Brown, MBA, COMT, COE, CPC, CPMA, LSSYB

March 1, 2022

BEST PRACTICES

BRIDGING THE TALENT SHORTAGE

By LAURA BALDWIN, CPC, ELI-MP, RN

BEST PRACTICES

WHO ARE YOU WITHOUT THE WHITE COAT?

BEST PRACTICES

Lessons in physician leadership

By LAURA BALDWIN, CPC, ELI-MP, RN